Customer Service Representative (French Speaker)

Döhler Egypt - 6th Of October, Giza

28
Applicants for
1 open position
16
Seen
13
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
French
Vacancies:
1 open position
About the Job
  • Adhering to the approved budget and introducing suitable measures to counteract potential and actual deviations in consultation with the line manager.
  • Stimulating continuous standardization and optimization of processes and organizational structures and implementing corresponding measures in consultation with the line manager.
  • Ensuring an optimum exchange of information within the division and with the interfaces.
  • Documenting efficient and effective processes in the company's internal IT systems.
  • Preparing quotations quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.
  • Processing samples on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales
  • Continuously updating customer master data.
  • Organizing and supporting internal and external customer visits in consultation with the divisions involved.
  • Regularly monitoring visit reports, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions, payment receipts and complaints and preparing corresponding customer-specific evaluations.
  • Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.
  • Implementing the regional customer service strategy.
Job Requirements
  • Bachelor Degree.
  • 1-2 years of Experience in the same field.
  • Fluent in English.
  • Very good command of French.
  • Logistics background is a plus.
  • Very good communication skills.
  • Complete knowledge about Microsoft Office.
  • SAP Experience is a plus.
About this Company

The DöhlerGroup is a global producer, marketer and provider of technology-based natural ingredients, ingredient systems and integrated solutions for the food and beverage industry. The broad product portfolio ranging from flavours, natural colours, compounds, to fruit and... (More)

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