Customer Service Representative (French Speaker)

Döhler Egypt - 6th Of October, Giza

Applicants for
1 open position
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
About the Job
  • Adhering to the approved budget and introducing suitable measures to counteract potential and actual deviations in consultation with the line manager.
  • Stimulating continuous standardization and optimization of processes and organizational structures and implementing corresponding measures in consultation with the line manager.
  • Ensuring an optimum exchange of information within the division and with the interfaces.
  • Documenting efficient and effective processes in the company's internal IT systems.
  • Preparing quotations quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.
  • Processing samples on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales
  • Continuously updating customer master data.
  • Organizing and supporting internal and external customer visits in consultation with the divisions involved.
  • Regularly monitoring visit reports, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions, payment receipts and complaints and preparing corresponding customer-specific evaluations.
  • Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.
  • Implementing the regional customer service strategy.
Job Requirements
  • Bachelor Degree.
  • 1-2 years of Experience in the same field.
  • Fluent in English.
  • Very good command of French.
  • Logistics background is a plus.
  • Very good communication skills.
  • Complete knowledge about Microsoft Office.
  • SAP Experience is a plus.
About this Company

The DöhlerGroup is a global producer, marketer and provider of technology-based natural ingredients, ingredient systems and integrated solutions for the food and beverage industry. The broad product portfolio ranging from flavours, natural colours, compounds, to fruit and... (More)

See all Careers and Jobs at Döhler Egypt