Job Details
Skills And Tools:
Job Description
As a Service Engineer you will be a part of the Industrial Automation Division and Business Unit Control Technologies based in Cairo, Egypt. You will be responsible for achieving ABB’s customer satisfaction through professional on-site service aligned with ABB values (Responsibility, Determination and Respect). Perform remote and on-site service activities for ABB products and/or systems in accordance with customer requirements. Ensure timely, cost effective solutions in accordance with standard processes, procedures, and safety guidelines.
Tasks:
Your main responsibilities in this role will include:
- The Field Service Engineer is responsible for helping ABB customers solving the technical problems they face with ABB products and / or systems in a professional way to save the customer’s production and increase ABB’s products or systems reliability.
The Field Service Engineer is responsible for making the following activities upon request:-
- Conducting site surveys and inspection visits.
- Determining the essential needs for job completion.
- On-site activities to rectify any technical problem.
- Site-report preparation and get it signed by the customer.
- Submitting the technical report for each service job to the BU
- Preparing documentation of the projects (Drawings / Diagrams)
- Providing assistance via service calls during and after hours as necessary. Performs remote service assistance using remote connection and diagnostics tools.
- Obtaining acknowledgement from the customer regarding the completed tasks and detailed activities performed to solve the customer problem.
- Performing system configuration integration, loads and tests the applications, both internally and with the customer.
Job Requirements
As the ideal candidate, you should have a Bachelor’s degree in Electric Power and Machines or Mechatronics engineering with 0- 2 year experience in control systems and instrumentations. Proficiency in both spoken & written English & Arabic language is required. French is a plus.