Service Engineer

ABB - Cairo

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Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job

As a Service Engineer you will be a part of the Industrial Automation Division and Business Unit Control Technologies based in Cairo, Egypt. You will be responsible for achieving ABB’s customer satisfaction through professional on-site service aligned with ABB values (Responsibility, Determination and Respect). Perform remote and on-site service activities for ABB products and/or systems in accordance with customer requirements. Ensure timely, cost effective solutions in accordance with standard processes, procedures, and safety guidelines.


Your main responsibilities in this role will include:

  • The Field Service Engineer is responsible for helping ABB customers solving the technical problems they face with ABB products and / or systems in a professional way to save the customer’s production and increase ABB’s products or systems reliability.

The Field Service Engineer is responsible for making the following activities upon request:-

  • Conducting site surveys and inspection visits.
  • Determining the essential needs for job completion.
  • On-site activities to rectify any technical problem.
  • Site-report preparation and get it signed by the customer.
  • Submitting the technical report for each service job to the BU
  • Preparing documentation of the projects (Drawings / Diagrams)
  • Providing assistance via service calls during and after hours as necessary. Performs remote service assistance using remote connection and diagnostics tools.
  • Obtaining acknowledgement from the customer regarding the completed tasks and detailed activities performed to solve the customer problem.
  • Performing system configuration integration, loads and tests the applications, both internally and with the customer.
Job Requirements

As the ideal candidate, you should have a Bachelor’s degree in Electric Power and Machines or Mechatronics engineering with 0- 2 year experience in control systems and instrumentations. Proficiency in both spoken & written English & Arabic language is required. French is a plus.

About this Company

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning... (More)

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