Assistant Operation Manager
Flip Out -
6th of October, GizaPosted 5 years ago97Applicants for1 open position
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Job Details
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Job Description
- Ensure risk assessments are carried out in line with procedures and are updated regularly as on-going “live” documents
- Actively demonstrate the company values to all colleagues.
- Attend weekly operations meeting to ensure consistent flow of communication throughout the Flip Out.
- Authorise the issue of complimentary tickets or services when resolving guest complaints.
- Communicate on a continual basis with management team to ensure best practice is achieved across the facility.
- Monitor proposed and actual changes to current legislation and ensure company compliance (e.g. Health & Safety).
- Ensure recruitment is appropriate to business operation and continually monitors key indicators (turnover, absence etc) Perform daily/weekly and monthly maintenance activities.
- Motivate, manage and develop the team in line with company standards and values including responsibility for the departmental training program.
- Promote a fun working environment.
- Apply positive performance management effectively throughout the team and minimize the challenges to the team.
- Handle face-to-face enquiries and via emails from customers
- Perform supervisor on duty shifts, open / close the facility and conduct daily huddles.
- Prepare training lesson plans and conduct weekly/monthly training as all the Flip Out staff need to be trained for 4 hours a month in skills, procedures, health & safety, and product knowledge.
- Ensure to implement Staff corrective plan/disciplinary procedure when needed and perform/conduct performance appraisals
- Ability to perform all employee functions and manage process
- Ensure that all cleaning tasks are completed as required.
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
- Ensure that all customers are receiving the proper jump service according to company standards.
- Ensure that all food and products are consistently prepared and served according to the Flip Out serving standards.
- Achieve company objectives in sales, service, quality, appearance of facility and creating a positive, productive working environment.
- Manage the health and safety of customers and staff at Flip Out Trampoline Park.
- Fill in where needed to ensure guest service standards and efficient operations. Supervise and participate in jump areas.
- Ensure that all the equipment in Café and Reception are kept clean and kept in excellent working condition through personal inspection and by following the facility’s checklist.
- Ensure all the floor and Archery equipment’s are in sufficient stock at all time and implement proper inventory process.
- Ensure BMS and POS systems are operating accordantly and find ways to improve the efficiency of the process.
- Ensure that all products are received in correct unit count, in good condition and deliveries are performed in accordance with the Flip Out receiving policies and procedures.
- Ensure the entire relevant daily/weekly operations checklist is completed.
- Fully understand and comply with all municipality regulations that related to health, safety facility, employees, and customers.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies and procedures.
- Assign tills to cashiers and compile and balance cash receipts at the end of the day/shift.
- Prepare staff weekly roster
- Manage staff based on daily business changes while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
- Organize Archery tournaments and dodge ball tournaments.
- Must be able to undertake any other duties at the request of the manager which are commensurate with the role.
- Exceed guest expectations through ensuring Flip Out team deliver to agreed service standards.
- To create and maintain a safety focused environment throughout the Facility, assisting with the creation and implementation of Flip Out training and auditing procedures.
- Working alongside with middle management to ensure all standards and KPI’s are met
- Show a well-developed sensitivity to customer needs by continually monitoring employee and guest interaction and acting on results such as Mystery Shopper and customer sa
Job Requirements
- Requires excellent organizational and planning skills, with the ability to execute multiple tasks.
- Strong understanding of the creation and management of risk assessments, SOP’s and EAP’s within a theme park environment.
- Self-motivated and demonstrated initiative, with strong problem solving skills.
- History of supporting staff, with demonstrated leadership and management skills.
- Must be customer service driven with an understanding of the needs of the guests.
- Competent in all aspects of Microsoft Office (Word, Excel, e-mail, Power Point) are required.
- Strong administration skills
- Able to focus and prioritize. Fluent English in both oral and written
- Excellent understanding on culture awareness and the unique environment
- Plan & organize : All staff meetings
