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Freelancer Technical support - Dubai

Superior Business Solutions
Dubai, United Arab Emirates
Posted 5 years ago
177Applicants for1 open position
  • 0Viewed
  • 0In Consideration
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Job Details

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Job Description

Main Job Duties:

  • You will be responsible for providing application deployment and remote or onsite technical support for clients who have critical response time requirements for their business systems.
  • You will work independently and as part of a team to urgently analyze technical issues, troubleshoot over the Email/Phone or via remote access or on site, and escalate problems when appropriate.
  • Setup, configure and maintain monitoring for the systems .
  • Monitor trouble management system to ensure all reported production issues are addressed according to published service level agreement.
  • Clear understanding of software development lifecycle methodologies and documentation standards
  • Effectively record and monitor progress of all issues raised, providing feedback to the business users as required
  • Log / monitor the progress of schedule tasks activities such as backup plan, virus cleaning, operating system maintenance plans, operating system updates
  • Analyze log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes, announce users from system failures and implements solutions; communicates with manager regarding unresolved problems. And proactively provide recommendation for improvements
  • Identify, troubleshoot and resolve hardware-, software- and network-related problems .
  • Test configuration changes in a test environment prior to pushing into production
  • Design and support application reports

Job Requirements

  • University degree in Software/Computer Engineering, Computer Sciences, or related field
  • Minimum of 3 years’ experience in a software development context with minimum 3 year in a support role
  • Experience in supporting and maintaining applications on web and database platforms
  • Ability to read and understand job-related materials such as instructions, specifications, references and manuals .
  • Ability to work with demanding users in a fast paced environment
  • Strong critical thinking and analysis, meeting facilitation, verbal and written communications, and interpersonal skills
  • Strong understanding of change control processes, time management and attention to detail.
  • Ability to manage time and work well under pressure
  • Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues
  • Ability to work independently or as part of a team
  • Flexibility to align work hours with business processes and after hours system.

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JobsIT/Software DevelopmentFreelancer Technical support - Dubai