Freelancer Technical support - Dubai

Superior Business Solutions - Dubai ,United Arab Emirates

Applicants for
1 open position
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Freelance / Project
1 open position
About the Job

Main Job Duties:

  • You will be responsible for providing application deployment and remote or onsite technical support for clients who have critical response time requirements for their business systems.
  • You will work independently and as part of a team to urgently analyze technical issues, troubleshoot over the Email/Phone or via remote access or on site, and escalate problems when appropriate.
  • Setup, configure and maintain monitoring for the systems .
  • Monitor trouble management system to ensure all reported production issues are addressed according to published service level agreement.
  • Clear understanding of software development lifecycle methodologies and documentation standards
  • Effectively record and monitor progress of all issues raised, providing feedback to the business users as required
  • Log / monitor the progress of schedule tasks activities such as backup plan, virus cleaning, operating system maintenance plans, operating system updates
  • Analyze log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes, announce users from system failures and implements solutions; communicates with manager regarding unresolved problems. And proactively provide recommendation for improvements
  • Identify, troubleshoot and resolve hardware-, software- and network-related problems .
  • Test configuration changes in a test environment prior to pushing into production
  • Design and support application reports
Job Requirements
  • University degree in Software/Computer Engineering, Computer Sciences, or related field
  • Minimum of 3 years’ experience in a software development context with minimum 3 year in a support role
  • Experience in supporting and maintaining applications on web and database platforms
  • Ability to read and understand job-related materials such as instructions, specifications, references and manuals .
  • Ability to work with demanding users in a fast paced environment
  • Strong critical thinking and analysis, meeting facilitation, verbal and written communications, and interpersonal skills
  • Strong understanding of change control processes, time management and attention to detail.
  • Ability to manage time and work well under pressure
  • Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues
  • Ability to work independently or as part of a team
  • Flexibility to align work hours with business processes and after hours system.
About this Company

Empowered by the deep understanding of the Middle East Local and Regional market, SBS is an innovative, dynamic, and progressive company, founded by a team of professionals with solid and diverse experience locally and regionally, focusing on providing a wide range of health... (More)

See all Careers and Jobs at Superior Business Solutions
Signup for an employer account and Post your Jobs!