- Experience Needed:
- 0 to 3 years
- Career Level:
- Entry Level
- Job Type:
- Freelance / Project
About the Job
Main Job Duties:
- You will be responsible for providing application deployment and remote or onsite technical support for clients who have critical response time requirements for their business systems.
- You will work independently and as part of a team to urgently analyze technical issues, troubleshoot over the Email/Phone or via remote access or on site, and escalate problems when appropriate.
- Setup, configure and maintain monitoring for the systems .
- Monitor trouble management system to ensure all reported production issues are addressed according to published service level agreement.
- Clear understanding of software development lifecycle methodologies and documentation standards
- Effectively record and monitor progress of all issues raised, providing feedback to the business users as required
- Log / monitor the progress of schedule tasks activities such as backup plan, virus cleaning, operating system maintenance plans, operating system updates
- Analyze log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes, announce users from system failures and implements solutions; communicates with manager regarding unresolved problems. And proactively provide recommendation for improvements
- Identify, troubleshoot and resolve hardware-, software- and network-related problems .
- Test configuration changes in a test environment prior to pushing into production
- Design and support application reports
0 to 3 years
Not Specified at least
Computer and Network Security Healthcare and Medical Services Information Technology Services
About this Company
Empowered by the deep understanding of the Middle East Local and Regional market, SBS is an innovative, dynamic, and progressive company, founded by a team of professionals with solid and diverse experience locally and regionally, focusing on providing a wide range of health...
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