- Experience Needed:
- 2 to 4 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
Confidential, Medical Coverage
About the Job
- Receive all users’ problems / inquires through phone, email, faxes.. Etc, and gather all info related to the problems. Register & route ticket problems into its appropriate channels and attempt to solve quick and straightforward incidents and escalate longer or more complex incidents to the higher level of support
- Follow up user claims & problems. - Notify user with the fix progress from time to time as long as call is still opened - Get user feedback once ticket is closed. - generate & submit reports as instructed
- Ensure that all plans and controls of the IT head of the department are operative and that all programs undergo
- Log / monitor the progress of schedule tasks activities such as backup plan, virus cleaning, operating system maintenance plans, operating system updates
- Analyze log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes, announce users from system failures and implements solutions; communicates with manager regarding unresolved problems. And proactively provide recommendation for improvements
- Identify / analyze basic business needs that are related to ERP system so as to design and generate repots to fulfill and enhance business workflow
- Identify, troubleshoot and resolve hardware-, software- and network-related problems encountered by end-users of LAN & WAN network in accordance with PC & network technician. Provide basic support for computer systems, desktops & peripherals. This includes installing, diagnosing, repairing, maintaining & upgrading all hardware & equipment in accordance with PC & network technician
- Trains end-users on the use and features of the various operating systems and ERP applications on the various platforms.
2 to 4 years
Not Specified at least
Business Services - Other Health, Wellness and Fitness
About this Company
So far along our journey with yet so much to achieve; this is precisely the prevalent sentiment pulsating throughout the entire Medicare organization.
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Since our inception in 1989, Medicare has managed to overcome tremendous challenges within the local healthcare...