Social Media Moderator
Ergasti -
New Cairo, CairoPosted 5 years ago109Applicants for1 open position
- 21Viewed
- 2In Consideration
- 2Not Selected
Job Details
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Job Description
What is expected of you? To handle all communication with customers on social media platforms!
- Review and moderate generated content and profiles (either pre-, post- or reactive moderation).
- Maintain the Moderation Guidelines and ensure they are up to date.
- Respond, transfer and follow up the online complains/requests and escalating when necessary.
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms.
- Produce report about complains to be used on user experience enhancement plan. From (Facebook, Instagram and live chat)
- Regularly give a feedback about insights gained from community.
Job Requirements
Requirements:
- Good Social Skills
- Flexibility in work attitude and hours
- Ability to handle customer complaints
- Total Fluency in English and Arabic [This is 100% priority]
- Experience in the field is an added bonus
