Social Media Moderator

Ergasti - New Cairo, Cairo

76
Applicants for
1 open position
9
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job

What is expected of you? To handle all communication with customers on social media platforms!

  • Review and moderate generated content and profiles (either pre-, post- or reactive moderation).
  • Maintain the Moderation Guidelines and ensure they are up to date.
  • Respond, transfer and follow up the online complains/requests and escalating when necessary.
  • Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms.
  • Produce report about complains to be used on user experience enhancement plan. From (Facebook, Instagram and live chat)
  • Regularly give a feedback about insights gained from community.
Job Requirements

Requirements:

  • Good Social Skills
  • Flexibility in work attitude and hours
  • Ability to handle customer complaints
  • Total Fluency in English and Arabic [This is 100% priority]
  • Experience in the field is an added bonus
About this Company

We are a team of diverse and passionate specialists in the fields of marketing, development and design.
Our ideas and strategies come from a cross functional and cultural mind set.
We take your business from where you are to where you want to be

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