2nd Level Operations

Ericsson - Cairo

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Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

Job Summary:

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities:

  • You will help with Assurance support activities
  • Incident management
  • Problem management
  • System administration
  • To work with Billing operations
Job Requirements

Key Qualifications:

  • Bachelor level in engineering (IT, Telecom)
  • 3-5 years’ experience of deploy system test and lead testing team.
  • ISEB/ISTQB software testing qualifications would be an advantage

Additional Requirements:

  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology
About this Company

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and... (More)

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