Job Details
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Job Description
- Provide first‐line support to end‐users regarding computer hardware, software, network, and technical issues to ensure the computer systems efficiency
- Troubleshoot system and network issues to diagnose and solve the software/hardware errors
- Escalate unresolved queries and tickets to the next level of support to handle them properly
- Install and configure selected software and hardware products to update and improve the software and hardware systems
- Maintain printer queues by evaluating the overall printing process to improve the print service efficiency
- Resolve technical problems related to Local Area Networks (LAN) to ensure the network devices connectivity
- Recommend changes in software and hardware to improve computer capabilities
- Document and visualize the network diagram to update the network documentation to minimize the downtime
Job Requirements
Minimum Required Education
- Bachelor degree of Engineering - Communication Department
Language Proficiency
- Fluent in Arabic and English language.
Minimum Required Professional Experience
- A minimum of 5+ years of experience in a related field experience.
