Call Center Agent
Nacita -
Downtown, CairoPosted 5 years ago61Applicants for1 open position
- 57Viewed
- 2In Consideration
- 31Not Selected
Job Details
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Job Description
- Maintain and to be updated with the required knowledge of the company’s products, services, and solutions to ensure delivering full and accurate information to the customer.
- Follow the agreed guidelines, policies, processes and procedures to ensure maintaining the customer’s data confidentiality.
- Provide quality, efficient and non-judgmental telephone customer service to customers.
- Update the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
- Run a phone-based survey with our customers about the provided service to verify received data from job order.
- May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff or specialized department.
- Provide superiors with technical support when required.
- Perform any tasks required by his\her superior within the activities and responsibilities of his department.
- Perform periodical (monthly/weekly) reports to superiors upon achievements and performance.
Job Requirements
Qualifications/Experiences:
- Bachelor’s degree
Languages:
- Arabic: Native.
- English: Good (spoken- written).
Key Skills:
- Very good oral, written and interpersonal communication skills.
- Good listener.
- Attentive to details.
- Customer oriented.
- People with an energetic, outstanding, and clear phone voice presence.
- Multi-tasking.
Computer Skills:
- Good command of MS office.
Physical Effort& Environment:
- Required normal physical movement