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Call Center Agent

Nacita
Downtown, Cairo
Posted 5 years ago
61Applicants for1 open position
  • 57Viewed
  • 2In Consideration
  • 31Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Maintain and to be updated with the required knowledge of the company’s products, services, and solutions to ensure delivering full and accurate information to the customer.
  • Follow the agreed guidelines, policies, processes and procedures to ensure maintaining the customer’s data confidentiality.
  • Provide quality, efficient and non-judgmental telephone customer service to customers.
  • Update the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
  • Run a phone-based survey with our customers about the provided service to verify received data from job order.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff or specialized department.
  • Provide superiors with technical support when required.
  • Perform any tasks required by his\her superior within the activities and responsibilities of his department.
  • Perform periodical (monthly/weekly) reports to superiors upon achievements and performance.

Job Requirements

Qualifications/Experiences:

  • Bachelor’s degree

Languages:

  • Arabic: Native.
  • English: Good (spoken- written).

Key Skills:

  • Very good oral, written and interpersonal communication skills.
  • Good listener.
  • Attentive to details.
  • Customer oriented.
  • People with an energetic, outstanding, and clear phone voice presence.
  • Multi-tasking.

Computer Skills:

  • Good command of MS office.

Physical Effort& Environment:

  • Required normal physical movement

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