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Job Description
- Meeting guests at the airport
- Escorting guests to their accommodation
- Organizing and hosting welcome meetings
- Responding to clients' queries
- Handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms, health problems, injuries or even deaths
- Dealing with unforeseen 'non-client' problems, like flight delays, transport strikes or weather conditions
- Resolving any conflict with or between clients
- Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies
- Accompanying customers on excursions and acting as a guide
- Organizing and supervising children's activities and ensuring they are in a safe environment
- Checking hotel standards and safety procedures
Job Requirements
- B.S degree
- Fluent in english
- Communication skills
- A commitment to high levels of customer service
- Problem-solving ability
