Water Treatment Specialist
C Water -
6th of October, GizaPosted 5 years ago101Applicants for2 open positions
- 61Viewed
- 16In Consideration
- 44Not Selected
Job Details
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Job Description
Job Overview:
Provides contractual service and assists customers with problem solving support
regarding the Company’s products/applications/solutions. Experience and
knowledge in, but not limited to Company products. Provide on-site field service
and/or 24-hour over-the-phone or on-site assistance. Conduct site surveys,
product/application/system audits, and assist Key Accounts Managers and sales
representatives prepare new business proposals. Ensure implementation of the
Six Service Standards at all client sites.
Main Responsibilities:
- Support to district sales personnel in the handling of Company program service calls on existing products and services, and assist in the correction problems as appropriate.
- Participate in design reviews, new application start-ups, and evaluations.
- Assist in critiquing products for serviceability, performance and reliability.
- Inter-act with appropriate company resources and work as a team.
- Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
- Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
- Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes.
- Document value provided to the customer whenever possible.
- Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/ bulletins and distribution to departments when required.
- Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
- Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
- Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
- Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
- Seek to keep abreast of the latest industry advances through continuous education.
Job Requirements
- Technical Degree or equivalent education with industry experience helpful.
- BA/BS in a science or technical specialty is preferred.
- Must have knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
- Excellent organizational, interpersonal, verbal and written communication skills are essential.