Water Treatment Specialist

Job Overview:

Provides contractual service and assists customers with problem solving support

regarding the Company’s products/applications/solutions. Experience and

knowledge in, but not limited to Company products. Provide on-site field service

and/or 24-hour over-the-phone or on-site assistance. Conduct site surveys,

product/application/system audits, and assist Key Accounts Managers and sales

representatives prepare new business proposals. Ensure implementation of the

Six Service Standards at all client sites.

Main Responsibilities:

• Support to district sales personnel in the handling of Company program service calls on existing products and services, and assist in the correction problems as appropriate.
• Participate in design reviews, new application start-ups, and evaluations.
• Assist in critiquing products for serviceability, performance and reliability.
• Inter-act with appropriate company resources and work as a team.
• Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
• Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
• Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes.
• Document value provided to the customer whenever possible.
• Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/ bulletins and distribution to departments when required.
• Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
• Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
• Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
• Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
• Seek to keep abreast of the latest industry advances through continuous education.