Water Treatment Specialist

C Water - 6th Of October, Giza

51
Applicants for
2 open positions
50
Seen
6
Shortlisted
37
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
2,000 to 5,000 EGP per month, 3% bonus
Education Level:
Bachelor's Degree at least
Vacancies:
2 open positions
Gender:
Males Only
Travel Frequency:
Up to 25% travel
About the Job

Job Overview:

Provides contractual service and assists customers with problem solving support

regarding the Company’s products/applications/solutions. Experience and

knowledge in, but not limited to Company products. Provide on-site field service

and/or 24-hour over-the-phone or on-site assistance. Conduct site surveys,

product/application/system audits, and assist Key Accounts Managers and sales

representatives prepare new business proposals. Ensure implementation of the

Six Service Standards at all client sites.

Main Responsibilities:

  • Support to district sales personnel in the handling of Company program service calls on existing products and services, and assist in the correction problems as appropriate.
  • Participate in design reviews, new application start-ups, and evaluations.
  • Assist in critiquing products for serviceability, performance and reliability.
  • Inter-act with appropriate company resources and work as a team.
  • Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
  • Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
  • Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes.
  • Document value provided to the customer whenever possible.
  • Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/ bulletins and distribution to departments when required.
  • Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
  • Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
  • Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
  • Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
  • Seek to keep abreast of the latest industry advances through continuous education.
Job Requirements
  • Technical Degree or equivalent education with industry experience helpful.
  • BA/BS in a science or technical specialty is preferred.
  • Must have knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
  • Excellent organizational, interpersonal, verbal and written communication skills are essential.