Investigation Specialist

Souq.com, An Amazon Company - Cairo

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job

Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the ERMC, Compliance investigations team in Dubai location.

  • Candidates will be responsible for a wide range of duties related to the investigation
  • Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace.
  • All candidates will be analytical and capable of succeeding in a fast-paced team environment.
  • The Sanctions Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager.
  • Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy
  • The Sanctions Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals.
  • They may also be required to contact customers by phone.
  • Candidates have to be proficient in English as well as Arabic languages.
  • Expertise in both written and verbal communication across the above mentioned languages is mandatory.
  • Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Job Requirements

Essential Qualifications:
Communication Skills

  • Excellent written and spoken communication skills in both English as well as Arabic languages
  • Proficient in composing grammatically correct, concise and accurate written responses
  • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers in both these languages

Problem Solving Skills

  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
  • Excellent problem solving skills
  • Demonstrated ability to analyze problems logically
  • Self-disciplined, diligent, proactive and detail oriented
  • Strong time management and organizational skills
  • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
  • Excellent ability to determine situational needs and provide appropriate solutions
About this Company

We connect people and products – opening up a world of possibility. From bracelets and backpacks to tablets and toy cars – we give you access to everything you need and want. Our range is unparalleled, and our prices unbeatable.

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