Credit Customer Senior Relationship Manager

To drive the Business Banking sales process through developing relationships with existing and NTB borrowing credit clients to maximize market penetration and achieve the annual budgeted plan, while abiding & complying with ; the credit policy, the Bank Policy & CBE regulations, within defined TAT in order to ensure high portfolio quality.

Business Growth

• Attract new Business banking companies to maximize Bank’s assets, trade finance and liabilities, as well as cross-selling CIB’s other products. Support Relationship Managers in sourcing new leads for unsecured lending programs
• Conduct simplified financial analysis and simplified Executive Summary for new cases or solicited directly to identify the customer needs and offer them the suitable product program matching the credit products’ policy
• Maintain strong relations with existing Business Banking clients to maximize CIB share of wallet in all relevant products
• Cooperate with Risk team to undertake proper credit assessment for borrowing clients in order to ensure high portfolio quality
• Handle customers’ complaints properly, and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT
• Negotiate with the clients and settle on pricing, facilities, terms & Conditions with clients before handling the case to the Business Banking Risk for final recommendation

Follow up

• Monitor customers’ information are always updated to maintain valid documentation
• Monitor the facility utilization to ensure that it is within approved limit and structure and ensure prompt settlement of dues
• Prepare Call Memos for current business banking customers to report their market situation frequently through site visits, phone calls and checking the suppliers and buyers lists
• Respond to risk enquiries within the defined T.A.T to maintain portfolio quality monitoring

Policies, Processes and Procedures

• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day management

• Follows the day-to-day operations related to own jobs in the Business Banking Borrowing Customers’ department to ensure continuity of work

Compliance

• Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks