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Customer Care Executive

Sharaf DG
6th of October, Giza
Posted 5 years ago
93Applicants for1 open position
  • 35Viewed
  • 15In Consideration
  • 10Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Main Responsibilities and Duties:

  • Responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Manage sold product delivery for customers.
  • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Finalize the needed reports on time.
  • Complaints of Walk in customer to be attended and closed to the satisfaction of the customer.
  • Warranty Products to reach service centers within TAT.
  • Refer unresolved customer grievances to designated departments for further investigation.

Working Conditions:

  • Location: Mall of Egypt
  • Shifts: Rotation
  • 1 day off per week

Job Requirements

Experience:

  • Experience in Customer service & problem solving is a must
  • 3+ Years of experience.
  • Good communication skills, Customer Servicing skills, Listening skills, Problem solving skills.
  • 6th of October City or nearby areas residents are preferable, but not a must.

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