Customer Care Executive

Sharaf DG - 6th Of October, Giza

73
Applicants for
1 open position
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
3,200 to 3,500 EGP per month, Medical Insurance, Social Insurance, Life Insurance, Transportation Allowance
Vacancies:
1 open position
About the Job

Main Responsibilities and Duties:

  • Responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Manage sold product delivery for customers.
  • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Finalize the needed reports on time.
  • Complaints of Walk in customer to be attended and closed to the satisfaction of the customer.
  • Warranty Products to reach service centers within TAT.
  • Refer unresolved customer grievances to designated departments for further investigation.

Working Conditions:

  • Location: Mall of Egypt
  • Shifts: Rotation
  • 1 day off per week
Job Requirements

Experience:

  • Experience in Customer service & problem solving is a must
  • 3+ Years of experience.
  • Good communication skills, Customer Servicing skills, Listening skills, Problem solving skills.
  • 6th of October City or nearby areas residents are preferable, but not a must.
About this Company

Since its inception in 2005, Sharaf DG has come a long way and achieved many milestones to become one of the leading powerhouse retailers in the region. UAE’s first ever Big-Box concept started its journey as a 15,000 sq ft electronics store in Dubai. The brand’s perseverance... (More)

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