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Job Description
- Build, lead, motivate and develop a highly successful team that achieves its objectives
- To manage all Service and Technical aspects for the full range of product with the objective of achieving the set targets
- To assist with the facilitation and implementation of after sales marketing related activities and the retail network and ensure that all activities are coherent in direction.
- Administer online marketing promotions tool for dealer network, manage and handle with the provider to achieve the aim of upholding standards at retail levels and maximize customer satisfaction.
- Assist with after-sales related market research and recommend improvement measures with the aim of continuously enhancing customer satisfaction with after-sales service.
- Formulate department budget, conduct operative planning, develop and use various reporting tools to facilitate the department planning and controlling.
- Plan, develop, and monitor dealer service and parts network. Oversee Dealer Standards assessments of all dealers and Panel Shops. Assist with the updating of service and parts standards as necessary, reviewed once a year.
- Administer and manage all aspects of customer and dealer complaints. Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints.
- Assist with After Sales Business development of Service sales and marketing, handle key supplier relationships. Assist National Parts and Service marketing campaigns/promotions for all dealers
- Enhance customer satisfaction by providing effective training to retail network and resolving technical problems.
Job Requirements
- Proven Management / Team Leader skills
- Comfortable with team coaching and communications
- Excellent customer care
- Fluent in English
