Customer Service Specialist
Value -
New Cairo, CairoPosted 5 years ago223Applicants for1 open position
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- 0In Consideration
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Job Details
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Job Description
- Handle customer complaints and requests in a timely manner.
- Follows and adheres to company policies and procedures.
- Follows up on contracts, filing and ensures that customers received their contracts.
- Prearranges customer visits, units handing over and keys.
- Handles customer documentations like (Modifications request, cancellation requests etc. …)
- Prepares daily productivity report and forwards to CRM
- Follows-up with customers on payment of installments and late payment reminders
- Follows-up with a customer on the collection and bad debt
- Follows-up on customer unit payment collection
- Follows-up on customer unit completion schedule and liaises with the Engineering Department on actual versus projected
- Follows-up with customers regarding electricity and water bills and collects pending fees
- Follows-up on customer requests for unit cancellation and recommendation for other unit sales
- Resolve customer complaints via phone or face to face.
- Greet customers warmly and ascertain any problem they may have.
- Advice on any information the customer may need.
- Work with customer service manager to ensure proper customer service is being delivered.
- Coordinate with other departments to Solve Customers' Complaints.
Job Requirements
- Excellent Communication skills.
- Listening skills, to understand exactly what customers require;
- Problem-solving skills;
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
- Motivational skills and an ability to supervise and lead a team of customer service assistants;
- Creative thinking, to be able to come up with new ideas to improve customer service standards;
- An ability to work well under pressure;
- Organizational and planning skills to develop customer services policies;
- Good personal presentation, especially when working with customers face to face;
- Bachelor's Degree in any related field.
- 4-6 years of experience preferably in the same field.
