Customer Service Specialist

Value - New Cairo, Cairo

220
Applicants for
1 open position
215
Seen
Experience Needed:
4 to 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
5,000 to 7,000 EGP per month, Medical-Social-Contribute,Commission,Taxes
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Handle customer complaints and requests in a timely manner.
  • Follows and adheres to company policies and procedures.
  • Follows up on contracts, filing and ensures that customers received their contracts.
  • Prearranges customer visits, units handing over and keys.
  • Handles customer documentations like (Modifications request, cancellation requests etc. …)
  • Prepares daily productivity report and forwards to CRM
  • Follows-up with customers on payment of installments and late payment reminders
  • Follows-up with a customer on the collection and bad debt
  • Follows-up on customer unit payment collection
  • Follows-up on customer unit completion schedule and liaises with the Engineering Department on actual versus projected
  • Follows-up with customers regarding electricity and water bills and collects pending fees
  • Follows-up on customer requests for unit cancellation and recommendation for other unit sales
  • Resolve customer complaints via phone or face to face.
  • Greet customers warmly and ascertain any problem they may have.
  • Advice on any information the customer may need.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Coordinate with other departments to Solve Customers' Complaints.
Job Requirements
  • Excellent Communication skills.
  • Listening skills, to understand exactly what customers require;
  • Problem-solving skills;
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
  • Motivational skills and an ability to supervise and lead a team of customer service assistants;
  • Creative thinking, to be able to come up with new ideas to improve customer service standards;
  • An ability to work well under pressure;
  • Organizational and planning skills to develop customer services policies;
  • Good personal presentation, especially when working with customers face to face;
  • Bachelor's Degree in any related field.
  • 4-6 years of experience preferably in the same field.
About this Company

VALUE Real Estate Investment is a medium sized company initially, a partnership between the largest and oldest three investment and real estate marketing, commercial, investment and residential companies in Egypt. Real estate investment in this partnership is one of the... (More)

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