Technical Support Advisor - German

Sykes Enterprises - Maadi, Cairo

16
Applicants for
10 open positions
16
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
11,000 to 13,500 EGP per month
Languages:
German
Vacancies:
10 open positions
About the Job
  • As a SYKES Technical Support Advisor you are responsible for acting as a liaison between customers and the client.
  • You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable.
  • Fixed shifts and weekends
Job Requirements
  • Ability to communicate clearly and effectively in German
  • Document customer interactions effectively
  • Ability to read and write proficiently while multitasking (actively listening to the customer and answering questions)
  • Ability to type fast on a keyboard
  • Courteous
About this Company

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial... (More)

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