Customer Excellence Lead
L'Oréal -
Cairo, EgyptPosted 5 years ago256People have clicked1 open position
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Job Description
- Identify our customers’ needs or customers segments and define the related strategy.
- Set out and follow the performance objectives through the dashboards
- Ensure the smooth execution of the order-to-delivery cycle in full conformity (in alignment with the Credit Control function) with the Supply Chain Management Standards of the Group (cut off, tariff, sales terms and conditions)
- Develop the collaboration with our clients (data exchanges, shared KPIs, flows optimization, cost follow-up, OSA, stock in trade, B to B portal etc.)
- Ensure the sharing and reliability of information related to the clients within the organization (Demand Planning, physical distribution, sales, distributors & customers, controlling)
- Develop and manage his/her Customer Care team taking care of the know-how transfer and the development of expertise. Implement organizational changes.
- Set-up and agree main KPIs calculation and Monitoring (secondary Service Level, Stock Level, Stock Quality and Secondary Sales Forecasts Accuracy) with the distributors.
- Optimize product delivery to the Distributors (No delay, No Invoice Mistakes, No damages & No claims; On-Time & In Full-OTIF)
- Be the link between the operations of DAS in the country and the DAS Service Provider (Centegy).
- Perform a monthly reconciliation of the two systems (L’OREAL & Distributors) to ensure reliability of the data in-terms of correctness and coherence.
- Actively & continuously support distributors in process flow improvements such as best practices in SLOB calculation, damages & returns management as well as good practices in warehousing.
Job Requirements
- 2-5 years of experience.
