Customer Excellence Lead

L'Oréal - Cairo

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Experience Needed:
2 to 5 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • Identify our customers’ needs or customers segments and define the related strategy.
  • Set out and follow the performance objectives through the dashboards
  • Ensure the smooth execution of the order-to-delivery cycle in full conformity (in alignment with the Credit Control function) with the Supply Chain Management Standards of the Group (cut off, tariff, sales terms and conditions)
  • Develop the collaboration with our clients (data exchanges, shared KPIs, flows optimization, cost follow-up, OSA, stock in trade, B to B portal etc.)
  • Ensure the sharing and reliability of information related to the clients within the organization (Demand Planning, physical distribution, sales, distributors & customers, controlling)
  • Develop and manage his/her Customer Care team taking care of the know-how transfer and the development of expertise. Implement organizational changes.
  • Set-up and agree main KPIs calculation and Monitoring (secondary Service Level, Stock Level, Stock Quality and Secondary Sales Forecasts Accuracy) with the distributors.
  • Optimize product delivery to the Distributors (No delay, No Invoice Mistakes, No damages & No claims; On-Time & In Full-OTIF)
  • Be the link between the operations of DAS in the country and the DAS Service Provider (Centegy).
  • Perform a monthly reconciliation of the two systems (L’OREAL & Distributors) to ensure reliability of the data in-terms of correctness and coherence.
  • Actively & continuously support distributors in process flow improvements such as best practices in SLOB calculation, damages & returns management as well as good practices in warehousing.
Job Requirements
  • 2-5 years of experience.
About this Company

L’Oréal is richly endowed with a portfolio of international brands that is unique in the world and that covers all the lines of cosmetics and responds to the diverse needs of consumers the world over:

-Professional products (L'Oréal Professionnel, Redken,... (More)

Industry: Cosmetics
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