Customer Experience Expert - Sohag

VFS Tasheel - Sohag

30
Applicants for
2 open positions
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
2,000 to 2,400 EGP per month, Overtime Applicable
Languages:
Arabic, English
Vacancies:
2 open positions
About the Job

  • Accurate Data check & entry of documents and records.
  • Adhere to the standard operating procedures (SOP).
  • Ensure Adherence to the Process in order to reduce the number of reprocesses, basis the errors highlighted by back office and mission.
  • Accuracy and Quality of the application.
  • Reprocess: No. of errors identified by the mission should be zero.
  • Accuracy & quality of applications. No. of errors accurately identified and corrected. Ensure 100% accuracy.
  • Passport reconciliation Report: Audit the Out Scan/ In Scan report to ensure all passports are accounted for.
  • Ensure urgent applications are identified.
  • To ensure customer satisfaction scores are maintained at 95%
  • Maintenance of the Dongle given every day and to return it without any damages.
  • Maintain accuracy of the bio-metric process and adherence to the set SOPs.

Job Requirements
  • Proficiency in use of computers - MS Office
  • Written & Spoken Skills (English, Arabic) & typing speed of at least 25 wpm with 90% accuracy.
  • Typing speed might vary for an Arabic speaking country.
  • University graduate
  • 1 year or above - experience in customer service
  • Communication Skills
  • Job knowledge
  • Ability to handle pressure
  • High integrity
  • Teamwork
  • Contract Period is 3 months to be renewed based on Business need.
About this Company

The Company specializes in managing and administrating the visa Application and delivery process on behalf of various Government Diplomatic missions, Embassies and consulates. In addition , It offers a gamut of value added services to travelers.

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