Job Details
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Job Description
A. Essential Duties and Responsibilities:
- Supervise and coordinate activities in collecting overdue payments for charge key customers accounts
- Review delinquent account records to determine which customers must be contacted for collection especially overdue accounts
- Examine work for exactness, neatness, and conformance to prevailing policies and procedures
- Coordinate, supervise, and monitor the day-to-day operations of the Collection activities to ensure internal and external service levels and acceptable delinquency/loss levels are achieved.
- Continually look for ways to improve the performance of the Collection Team by identifying and implementing work efficiencies through process improvement techniques
- Address and resolve escalated internal and external customer issues/disputes in a timely and accurate manner to achieve maximum satisfaction levels.
- followup notes receivable account and provide concerned report.
- Provide feedback to management concerning possible risks, trends, and areas for improvement
- Create and maintain monthly aging report.
- Work closely with the Billing/Distribution Teams to implement processes and policies that contribute to accurate invoicing
- Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments
- Maintain in-depth knowledge of all billing and collection regulations and makes recommendations for policy and procedure changes
- Make evaluative judgments to solve problems based on analysis of factual information; resolves collections/receivables problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
Job Requirements
Level of Education:
- Finance/Accounting degree, post-graduate professional qualification is desired
Experience :
- Previous experience of similar Export role is fundamental preferably at sound Pharmaceutical organization
- This position requires the incumbent to have at least 2 years of experience in collecting, accounts receivable or a related area
Language :
- Excellent verbal, written and interpersonal communication skills. English fluency essential
IT Literacy :
- Professional Computer Skills
- MS-Office applications
C. Competencies and Behaviors:
- Good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions
- Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required.
- Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel
- Incumbent must be multitask oriented, organized, set priorities and meet deadlines and take pride in one’s work
- Ability to work both independently and in a team environment
- Ability to handle confidential material with discretion
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