Collection Manager

Soficopharm - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Job Type:
Full Time
1 open position
About the Job

A. Essential Duties and Responsibilities:

  • Supervise and coordinate activities in collecting overdue payments for charge key customers accounts
  • Review delinquent account records to determine which customers must be contacted for collection especially overdue accounts
  • Examine work for exactness, neatness, and conformance to prevailing policies and procedures
  • Coordinate, supervise, and monitor the day-to-day operations of the Collection activities to ensure internal and external service levels and acceptable delinquency/loss levels are achieved.
  • Continually look for ways to improve the performance of the Collection Team by identifying and implementing work efficiencies through process improvement techniques
  • Address and resolve escalated internal and external customer issues/disputes in a timely and accurate manner to achieve maximum satisfaction levels.
  • followup notes receivable account and provide concerned report.
  • Provide feedback to management concerning possible risks, trends, and areas for improvement
  • Create and maintain monthly aging report.
  • Work closely with the Billing/Distribution Teams to implement processes and policies that contribute to accurate invoicing
  • Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments
  • Maintain in-depth knowledge of all billing and collection regulations and makes recommendations for policy and procedure changes
  • Make evaluative judgments to solve problems based on analysis of factual information; resolves collections/receivables problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
Job Requirements

Level of Education:

  • Finance/Accounting degree, post-graduate professional qualification is desired

Experience :

  • Previous experience of similar Export role is fundamental preferably at sound Pharmaceutical organization
  • This position requires the incumbent to have at least 2 years of experience in collecting, accounts receivable or a related area

Language :

  • Excellent verbal, written and interpersonal communication skills. English fluency essential

IT Literacy :

  • Professional Computer Skills
  • MS-Office applications

C. Competencies and Behaviors:

  • Good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions
  • Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required.
  • Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel
  • Incumbent must be multitask oriented, organized, set priorities and meet deadlines and take pride in one’s work
  • Ability to work both independently and in a team environment
  • Ability to handle confidential material with discretion
About this Company

More than 40 years of experience
developing business in pharmaceutical, Medical equipment, cosmetics and FMCG domain.
- Company founder Dr. Maher Scander Chairman in 1976, Eng. Sherine Maher Scander President, Board member, Mr. Ezzat Scander Vice President,... (More)

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