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Job Description
- Act as a front-line interface with company clients.
- Enter Orders and shipments to the system.
- Follow up with customer needs
- Responding to customers over the phone and resolving their inquiries.
- Own and manage the client relationship resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Communicate positively with all involved parties in order to facilitate a customer's reception of the expected distinguished service.
- Use the job tools (telephone and computer) effectively.
- Accuracy in handling all assigned tasks.
- Maintain professional work relationships with colleges, supervisor, and manager.
Job Requirements
- Good English(Spoken & Written)
- Strong verbal communication skills.
- Proficiency in using MS Office application.
- Teamwork spirit.
- Attendance and punctuality.
- Eye for detail.