Global Customer Relations Officer

CIB - 6th Of October, Giza

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Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Marketing & Relationship Management

  • Support and assist the GCR team in scanning and marketing potential clients to arrange meetings with product Officers to approach and promote the corporate and consumer products/services features ensuring superior communication and understanding to maximize profitability and service quality
  • Collect all necessary data/information to support AVP in marketing all relevant credit, treasury, Digital & GTS and Consumer Products needed to address the clients’ financial needs and identify potential business for the bank in managed industries to grow CIB’s market share & bottom line profitability
  • Continuously expand Industry knowledge base and CIB offered products/service to assist the GCR team in maintaining sustainable relationships with corporate clients as well as introducing new initiatives to enhance CIB market presence and ensure the growth of client base, market base, overall profitability, and promote bundled services
  • Prepare updated reports with the clients’ needs to be presented to the product owner to assist them in the products/ services’ development to better enhance clients’ satisfaction
  • Prepare all relevant marketing reports that monitor performance of related industries to measure achievement against the set marketing plan and annual budget and concise performance report highlighting major performance indicators on the assigned industry and ensure effective communication with the relevant credit corporate officer

Business Planning Implementation

  • Support the AVP in executing the set marketing strategy with key existing and new to bank (NTB)corporate clients in order to ensure the attraction of new accounts and maintain a prolonged and successful relationship with the existing clients
  • Assist the AVP in monitoring all respective accounts to inform and highlight Early Warning Signals (EWS)
  • Prepare all memos/communications relevant to Business Case Memorandum, initiate & renew pricing and marketing/call reports
  • Ensure efficient collaboration among all stakeholders relevant to product/service owner, achieving the GCR focal point role to ensure premium customer service quality while being able to observe & collect the necessary data/information

Portfolio Management

  • Prepare the required reports to support the AVP in monitoring the performance of respective industry to measure achievement against the set marketing plan and annual budget
  • Conduct periodical visits to the clients under the managed portfolio to ensure their satisfaction and maintain the customer base
  • Analyse all generated reports relevant to utilization/budget for the managed portfolio to ensure high facility utilization rates in order to maximize CIB’s profitability.

Policies, Processes and Procedures

  • Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Management

  • Follow the day-to-day operations related to own jobs in the GCR department to ensure continuity of work Compliance
  • Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
Job Requirements
  • Bachelor’s degree of Economics, Finance or any relevant discipline
  • Minimum 3 years of experience in any Financial Institution.
  • Experience in banking operations is a plus
  • Credit Certified is a MUST


  • Excellent command of English language beside Arabic, third language is a plus
  • Excellent command of MS Office applications
  • Self-driven, results oriented
  • Accept and adapt to change
  • Qualitative and quantitative Analytical skills
  • Negotiation & decision making skills
  • Strategic thinking
  • Excellent strategic relationship management capabilities
About this Company

Commercial International Bank S.A.E. is an Egyptian private-sector bank. The company corporate headquarters are located in Cairo, Egypt. The bank serves more than 500,000 clients and has more than 6,000 employees.

To uphold CIB’s distinct reputation... (More)

Industry: Banking
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