Customer Relations Officer

Nile Transportation Service - Cairo

Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Bonus , Overtime, Special Events
Education Level:
High School (or equivalent) at least
Arabic, English, French, German
1 open position
About the Job
  • Answers customer inquiries via phone, email, and in person
  • Directs customers to online resources
  • Put customer request On Action
  • Updates customer records in the system, including notes about interactions
  • Pitches ideas for improving customer care
  • Creates and maintains reports about customer interactions
  • Attends weekly staff meetings
  • Participates in team-building activities
  • Develops a rapport with customers
  • Encourages customers to complete surveys
  • Makes recommendations to management to improve the customer experience
Job Requirements
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
About this Company

Nile Taxi is the fastest, safest, most convenient and frequent fleet on the Nile River with departures from major Cairo piers . Our services stretch from Zamalek to Maadi for the first phase, and we cater for all, from early morning commuters to families wanting a day out on... (More)

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