Customer Service Manager

Confidential Company - Obour City, Cairo

239
Applicants for
1 open position
Experience Needed:
More than 8 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Leading the Customer Services staff.
  • Resolving complex issues and inquiries.
  • Implement policies and instructions for senior management.
  • Follow-up sales orders with planning and production departments to meet customer requirements in terms of delivery dates and shipment.
  • Make monthly customer evaluation reports and develop them every period.
  • Work the customer survey plan and deliver it to the customer service customer for implementation.
  • Random sampling to survey customers to follow customer satisfaction.
  • Follow-up complaints by customers to work on solving them and the work of statistical complaints that require the intervention of senior management.
  • Work visits to customers to update their data and document greater communication channels with customers.
  • Preparing quarterly reports for all the above and comparing them with previous years.
  • Coordination with the dealers of Rawakd to sell Rawakid or Shitat sorting the second line of the polygon and follow up the loading and shipping and collect their value.
  • Follow-up issuance of invoices with the financial management and delivery to the collection department in a minute to be delivered to customers.
Job Requirements

Requirements:

  • Bachelor's Degree in any related field.
  • Proven working experience as a customer service manager at least 8 years
  • Experience in Manufacturing is a must.

Skills:

  • Verbal Communication, Phone Skills, Listening, Excellent presentation, communication, negotiation, Problem Solving & leadership skills.
  • Able to work under pressure
  • Good command of MS Office.
  • Presentable.
Industry: Manufacturing