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Customer Service Team Leader - 6th of October

IRON MOUNTAIN
6th of October, Giza
Posted 5 years ago
202Applicants for1 open position
  • 51Viewed
  • 29In Consideration
  • 20Not Selected
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Job Details

Experience Needed:
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Education Level:
Salary:
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Skills And Tools:

Job Description

Main Job Duties:

  • Ensure that customer service staff members perform all job functions according to procedures & policies set forth.
  • Establish positive and professional relationships with the client as a first point of contact.
  • Manage and follow-up on all questions, issues and complaints and ensure these are being handled and responded to as per INFOFORT standards in a timely manner.
  • Operate only within the scope of responsibilities covered by the contract meeting contractual obligations and service level agreements.
  • Participate in the performance appraisals and assessment of frontline employees in the customer service performance.
  • Ensure all retrieval requests received are processed and delivered based on the requested type of service.
  • Ensure that the requested documents are part of the authorized people who can request information from InfoFort.
  • Ensure all requested files/boxes are scanned out before it leaves the facility.
  • Ensure all services conducted for the clients are charged through a work order.
  • Ensure that the client is aware of any change in plans or delays of the requested service.

Job Requirements

  • Organization & Planning Skills
  • Communication Skills
  • Negotiation Skills
  • Problem Solving
  • Interpersonal Abilities
  • Time Management
  • Influencing & Persuading

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