Browse Jobs
For Employers
Post JobLog inGet Started

Service Desk Engineer

Dar Al-Fouad Hospital
6th of October, Giza
Posted 5 years ago
68Applicants for1 open position
  • 3Viewed
  • 2In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Provide 1st line of support to DAF users; support their service request, incident reporting, call recording and follow up. Own call records and maintain Implementation of plans designed to support systems and applications.

  • Receive and log all users calls and complains
  • Provide 1st line resolution timely and efficiently to all users’ reported incidents.
  • Create problem records and follow up and liaison their resolutions
  • Update users regularly for their pending issues while ensuring smooth normal closure.
  • Participate in system testing and acceptance when needed
  • Provide 1st line of support for all users.
  • Perform Systems and Hardware upgrades, maintenance, moving and relocating resources.
  • Responsible of preparing all necessary supplements required to ensure proper operation of a computer environment.
  • Conduct users’ satisfaction surveys regularly and report results back.
  • Perform proper recording and documentation as required.
  • Analyze and follow up all trouble shooting and user’s special requirements received from users.
  • Works closely with systems, network, and application, to ensure 2nd line of support is effective and efficient.
  • Participate in continual improvement activities
  • Performs other related duties as assigned or requested by IT Management.
  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
    Performing remote troubleshooting through diagnostic techniques and pertinent questions

Job Requirements

  • 1 Year Experience in technical Support field
  • B.Sc. Computer Science - B.Sc. Engineering - University
  • ITIL foundation certification is plus.

Featured Jobs

Similar Jobs

Search other opportunities
JobsIT/Software DevelopmentService Desk Engineer