Real Estate Collection Specialist

Seldar Egypt -
New Cairo, CairoPosted 5 years ago

53Applicants for1 open position

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Make calls by utilizing an auto-dialer to contact any Resident with any balance (Utilities, Late Fees and Rent) on their account
Inform the Residents that all payments will be allocated to the current balance first and then to the future rent. Monies received after the 15th of month are considered late and will initiate the eviction process
Communicate with the Residents and persuade them to pay their late fees
Responsible for all rental income, ensure collection procedures are being followe
Review and action off reports related to delinquency, occupancy, marketing, and expense
Work with attorneys for eviction filings on tenants who are severely delinquent
Contact occupants in new acquisitions and negotiate cash for keys agreements
Organize contractors and field representatives to execute sheriff’s evictions
Coordinate with maintenance teams to ensure issues get resolved correctly and in a timely manner
Coordinate unit inspections, ensure all regulatory standards are met
Communicate with residents on complaints and solve problems
Exhibit high level of customer service and customer satisfaction, resulting in lease renewals and retention