Process Improvement Senior Analyst

Xceed - 6th Of October, Giza

Applicants for
2 open positions
Experience Needed:
More than 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Bonus - Profit Share
2 open positions
About the Job
  • Setting and meeting performance targets for speed, efficiency and quality metrics
  • Design process maps, procedures and controls
  • Provides follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits. Uses appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements.
  • Develop business process maps for Contact Center operations based on COPC requirements and best practice
  • Construct Table F as required by COPC standards
  • Organization and facilitation of cross-functional teams to achieve improvement objectives.
  • Define the goals of the improvement activity.
  • Measure the existing system performance.
  • Analyze the system to identify ways to eliminate the gap between the current performance of the system or process and the desired goal.
Job Requirements
  • 4 years experience preferably with Reporting, Analysis or Operation management experience, out of which 2 of them in a leadership position
  • University degree preferably in Business Management.
  • In any case a profound knowledge of organizational planning, statistics, target oriented thinking and acting.
  • Certified Six Sigma Green-belt.
  • Successful track record with reference to:
  • Data Analysis and processing
  • Reporting and information presentation.
  • Experience in any similar role would be advantageous
  • Excellent command of English and Arabic, any other language is an asset.
  • Excellent knowledge of MS Office package and Visio is a must and other analysis tools are required
About this Company

Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations.

Xceed manages various outsourcing agreements with key government & commercial accounts in... (More)

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