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Job Description
- Gather customer or product information to determine customer needs.
- Listen all the recording calls related to the agents
- Follow up the Customers problems untill it solved
- Contact current or potential customers to promote products or services.
- Deliver promotional presentations to current or prospective customers.
- Schedule appointments with prospective customers.
- Develop professional relationships or networks.
- Conduct training sessions for Customer Service agents to improve their techniques.
- Develop content for sales presentations or other materials.Schedule appointments with prospective customers.
- Develop proposals for current or prospective customers.
- Create an inspiring team environment with an open communication culture.Set clear team goals.
- Delegate tasks and set deadlines.Oversee day-to-day operation.
- Monitor team performance and report on metrics.
- Motivate team members.
- Listen to team members’ feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments.
- Encourage creativity and risk-taking.
Job Requirements
- Minimum 4 years of experience in Customer Service
- Good PC skills, especially MS Excel.
- Excellent communication and leadership skills.
- Organizational and time-management skills.
- Decision-making skills.
