Technical Support Engineer

Smart Integrators - Mokattam, Cairo

169
Applicants for
2 open positions
6
Seen
3
Shortlisted
1
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, bonuses
Languages:
Arabic, Awadhi, English
Vacancies:
2 open positions
About the Job

The Applications Engineering Team operates as the technical backbone of the organization by delivering drive technical support and customer proficiency programs, with a strong focus on retaining every customer, thus fueling repeat business for Smart Integrators.

Further, the Application Engineer works closely with Internal stakeholders like sales, marketing and operations for activities to ensure Customer Success and business growth.

Candidates applying for this role must possess dthe eep technical understanding of Technology, Good knowledge of National Instruments Hardware and Software, Applications areas.

General DUTIES AND RESPONSIBILITIES

  • Supporting Customer Success (up to 70> of available time)
  • Ensure Customer Success by Providing Hthe Technical Support to Customers via Phone/Email or onsite
  • Increase Customer Proficiency by delivering Customer Education Classes.
  • Manage customer issues for faster resolution and closure.
  • Deliver Technical Presentations at Marketing and Sfast-paced
  • Closely work with Sales team to deliver customer competency improvement programs
  • Build and manage demos for marketing events and sales needs.
  • Function as subject-matter-expert on the Sales Process.
Job Requirements
  • Qualification: Engineering Degree in Electrical, Electronics, Instrumentation, Telecommunications or Mechanical
  • Strong technical skills
  • Self-starter with ability to take ownership of projects
  • Ability to learn and adapt in a dynamic work environment
  • Team player and willingness to collaborate with other departments

Additional Requirements

  • Strong customer service and entrepreneurial attitude, work ethics and rive to succeed
  • Passion for learning about and working with the computer industry and instrumentation technologies
  • Ability to take initiatives and own tasks and projects
  • Persistently drive tasks and projects to completion
  • Problem solve effectively, enjoy solving problems
  • Energetic, enthusiastic and positive outlook
  • Listen attentively and able to grasp fast-paced technical conversations
  • Strong interpersonal skills and work effectively in a group development environment
  • Solid understanding of electronics, computers, and high-level programming languages
  • Leadership Abilities
  • Gaining the respect of others
  • English Language Competency and effective communication skills
  • Communicate clearly and concisely in English
  • Excellent oral and written communication skills
  • Comfortable presenting to groups
About this Company

We are official distributors for multinational companies like: National instruments , Quanser and ACROME . We work in academic field in lab preparations.

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