- Experience Needed:
- 0 to 3 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
- Education Level:
- Bachelor's Degree at least
- Males Only
About the Job
Main Job Duties:
- Monitoring ATMs and Communication status through different available utilities 24*7.
- Filter the Gasper and whats up and report the FLA with the last errors once the error appear through mail.
- Open calls with our ATMs Vendors (NCR and RAYA) with the errors that need Engineers.
- Send mails with every down ATM and Create ticket (with Logs) on Service manager Application and close them once the ATM up.
- Dispatching the FLA Technicians till solving the sent errors.
- Checking the ATMs that need to be replenished and send them in Daily sheet with specific amount of every ATM through e-mail to the CIT (Speed & AMANCO) according to the pressure of every ATM.
- Dispatching the CIT technicians till replenishing the requested ATMs.
- Check the ATMs counters and send the ATMs that need to be replenished to the CIT through mail to be replenished the next day.
- Updating the replenishment sheet Daily with the replenished ATMs.
- Revise the cash replenishment levels after replenishment with cash replenishment sheet.
- Create ticket (with Logs) on Service Manager Application with every error sent to FLA.
- Monthly Cash forecasting for the ATMs and request the cash according to monthly plan.
- Cutting the ATMs journal daily and send it to the back office team.
- Support the back office team’s if they faced any problem with the journal or the ATMs.
- Monitoring all e-finance transactions (CMS and 123) and report if we faced any problems.
- Monitoring the CPCs through whats up application.
- Send daily Handover at the end of every shift with the postponed errors and down ATMs.
- Monitoring the ATMs lines and send mails with the down lines(Te-Data , Raya and Link) and open tickets on service Manager and follow till the lines up and close them on Service Manager once finished.
- Monitoring the remote sites , Branches , fuel stations and Depots through whats up application.
- Support the call center team by receiving the daily retracted cards report and send the FLA to deliver the cards the site’s manager.
0 to 3 years
Bachelor's Degree at least
Information Technology Services
About this Company
e-finance provides state of the art Electronic Payment Solutions and Business Integration & Optimization services to the government and financial sectors in a secure environment according to the international security standards.
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