Monitoring Agent

e-finance - Smart Village, Giza

Applicants for
1 open position
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
Males Only
About the Job

Main Job Duties:

  • Monitoring ATMs and Communication status through different available utilities 24*7.
  • Filter the Gasper and whats up and report the FLA with the last errors once the error appear through mail.
  • Open calls with our ATMs Vendors (NCR and RAYA) with the errors that need Engineers.
  • Send mails with every down ATM and Create ticket (with Logs) on Service manager Application and close them once the ATM up.
  • Dispatching the FLA Technicians till solving the sent errors.
  • Checking the ATMs that need to be replenished and send them in Daily sheet with specific amount of every ATM through e-mail to the CIT (Speed & AMANCO) according to the pressure of every ATM.
  • Dispatching the CIT technicians till replenishing the requested ATMs.
  • Check the ATMs counters and send the ATMs that need to be replenished to the CIT through mail to be replenished the next day.
  • Updating the replenishment sheet Daily with the replenished ATMs.
  • Revise the cash replenishment levels after replenishment with cash replenishment sheet.
  • Create ticket (with Logs) on Service Manager Application with every error sent to FLA.
  • Monthly Cash forecasting for the ATMs and request the cash according to monthly plan.
  • Cutting the ATMs journal daily and send it to the back office team.
  • Support the back office team’s if they faced any problem with the journal or the ATMs.
  • Monitoring all e-finance transactions (CMS and 123) and report if we faced any problems.
  • Monitoring the CPCs through whats up application.
  • Send daily Handover at the end of every shift with the postponed errors and down ATMs.
  • Monitoring the ATMs lines and send mails with the down lines(Te-Data , Raya and Link) and open tickets on service Manager and follow till the lines up and close them on Service Manager once finished.
  • Monitoring the remote sites , Branches , fuel stations and Depots through whats up application.
  • Support the call center team by receiving the daily retracted cards report and send the FLA to deliver the cards the site’s manager.
Job Requirements
  • B.S (faculty of engineering or computer science)
  • Max. age is 25 Years old.
  • Residents of Cairo.
  • Ready to work night shifts and to be on call.
  • Aware with networking and Microsoft Office package (prefer certified courses).
  • Males ONLY.
About this Company

e-finance provides state of the art Electronic Payment Solutions and Business Integration & Optimization services to the government and financial sectors in a secure environment according to the international security standards.

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