International Account Advisor (UK Account) - Cairo

Vodafone - Giza

168
Applicants for
40 open positions
156
Seen
39
Rejected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, KPIs
Languages:
English
Vacancies:
40 open positions
About the Job
  • Act as a front-line interface with customers of Vodafone UK Customers.
  • Role involves responding to customers over the phone and resolving their inquiries.
  • The main purpose is to facilitate and provide a Vodafone global customer service standard
  • Own and manage the client relationship: resolving calls efficiently and effectively.
  • Ensure service level agreements are met and maintained.
    Work as part of a team to ensure offering world-class Customer Service at all times.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Mentor and support new employees.
  • Use the job tools (telephone and computer) effectively.
  • Meeting service level in handling all transactions measured through productivity reports.
  • Accuracy in handling all assigned tasks.
  • Maintain professional work relationships with colleagues, supervisor and manager.
Job Requirements
  • Fluent English (Spoken & Written)
  • Be proactive in regards to the improvement of processes and procedures.
  • Attendance and punctuality.
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Ability to work on shift basis (no shifts after midnight )
  • Proficiency in using MS Office application
  • Teamwork spirit.
  • Flexibility.
  • Attendance and punctuality.
About this Company

Since inception in 1998, Vodafone Egypt has grown over the years to become the leading mobile operator in Egypt, not only in revenue share but also the number 1 mobile operator with the largest customer base.

Vodafone currently serves more than 40 million... (More)

See all Careers and Jobs at Vodafone