Client / Customer Service Representative

Sahara Printing Company - Nasr City, Cairo

Applicants for
3 open positions
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
3 open positions
Females Only
About the Job
  • Deal directly with customers either by telephone or email.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product inquiries.
  • Provide pricing and delivery information.
  • Perform customer verification.
  • Set up new customer accounts.
  • Process orders, forms, applications, and requests.
  • Organize workflow to meet customer timeframes.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers' accounts as an Account Manager.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Prepare and distribute customer activity reports.
  • Maintain customer databases.
  • Manage administration.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.
  • Other duties as assigned.
Job Requirements
  • Bachelor degree in business , commerce or equivalent.
  • Excellent English language skills.
  • 2-5 years of experience in the same position.
  • Customer experience oriented
  • Competency using Microsoft office applications.
  • Knowledge of administrative procedures and the ability to type.
  • A keen eye for small details, to work efficiently with several pieces of documents.
  • Strong verbal communication skills.
  • Strong negotiation skills.
  • Good analytical skills.
  • Strong time management skills.
  • Experience from 2-5 Years (experience in Client service is an asset/preferable)
About this Company

Sahara Printing Company, established in 1995, draws on generations of knowledge and practice in commercial print. With a lifetime of experience, CEO Nadim Elias has expanded the initial family business, dating back to 1913, into a centralized, streamlined facility complete... (More)

Industry: Manufacturing
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