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Job Description
- Support and manage The Call Center System and infra
- Installing and configuring call center hardware, software, systems, networks, printers and scanners and computers Hard & Soft as well
- Planning and undertaking scheduled maintenance upgrades
- Setting up accounts for staff, ensuring that they know how to log in
- Solving password problems
- Talking to clients and computer users to determine the nature of any problems they encounter
- Responding to breakdowns
- Investigating, diagnosing and solving Call Center software and hardware faults
- Repairing equipment and replacing parts
- Supervising junior engineering and technical staff
- Obtaining replacement or specialist components, fixtures or fittings
- Checking computer equipment for electrical safety
- Maintaining records of software licences
- Managing stocks of equipment, consumables and other supplies
Job Requirements
- Experience : 0-2 Years In Call Center IT Field
- Location : Naser City or Nearby
- English Skills : Good - V.Good
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