Customer Experience Expert - Qalubia

VFS Tasheel - Qalubia

34
Applicants for
1 open position
7
Seen
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
2,000 to 2,400 EGP per month, Overtime Applicable
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Accurate Data check & entry of documents and records.
  • Adhere to the standard operating procedures (SOP).
  • Ensure Adherence to the Process in order to reduce the number of reprocesses, basis the errors highlighted by back office and mission.
  • Accuracy and Quality of the application.
  • Reprocess: No. of errors identified by the mission should be zero.
  • Accuracy & quality of applications. No. of errors accurately identified and corrected. Ensure 100% accuracy.
  • Passport reconciliation Report: Audit the Out Scan/ In Scan report to ensure all passports are accounted for.
  • Ensure urgent applications are identified.
  • To ensure customer satisfaction scores are maintained at 95%
  • Maintenance of the Dongle given every day and to return it without any damages.
  • Maintain accuracy of the bio-metric process and adherence to the set SOPs.
Job Requirements
  • Proficiency in use of computers - MS Office
  • Written & Spoken Skills (English, Arabic) & typing speed of at least 25 wpm with 90% accuracy.
  • Typing speed might vary for an Arabic speaking country.
  • University graduate
  • 1 year or above - experience in customer service
  • Contract Period is 3 months to be renewed based on Business need.
  • Communication Skills
  • Job knowledge
  • Ability to handle pressure
  • High integrity
  • Teamwork
About this Company

The Company specializes in managing and administrating the visa Application and delivery process on behalf of various Government Diplomatic missions, Embassies and consulates. In addition , It offers a gamut of value added services to travelers.

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