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Job Description
- Accurate Data check & entry of documents and records.
- Adhere to the standard operating procedures (SOP).
- Ensure Adherence to the Process in order to reduce the number of reprocesses, basis the errors highlighted by back office and mission.
- Accuracy and Quality of the application.
- Reprocess: No. of errors identified by the mission should be zero.
- Accuracy & quality of applications. No. of errors accurately identified and corrected. Ensure 100% accuracy.
- Passport reconciliation Report: Audit the Out Scan/ In Scan report to ensure all passports are accounted for.
- Ensure urgent applications are identified.
- To ensure customer satisfaction scores are maintained at 95%
- Maintenance of the Dongle given every day and to return it without any damages.
- Maintain accuracy of the bio-metric process and adherence to the set SOPs.
Job Requirements
- Proficiency in use of computers - MS Office
- Written & Spoken Skills (English, Arabic) & typing speed of at least 25 wpm with 90% accuracy.
- Typing speed might vary for an Arabic speaking country.
- University graduate
- 1 year or above - experience in customer service
- Contract Period is 3 months to be renewed based on Business need.
- Communication Skills
- Job knowledge
- Ability to handle pressure
- High integrity
- Teamwork