Sales Account Manager

IFI - New Cairo, Cairo

Applicants for
2 open positions
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Shift Based
Confidential, Commission
2 open positions
About the Job
  • We are seeking for knowledgeable and professional Sales Associates (male/female) who are self-motivated, energized, customer service and sales focused.
  • In this customer-touch retail sales position you will be selling customized furniture, kitchens, dressings and any home wood working stuff to our Guests.
  • Our professional Sales team is devoted to help our Customers select home furnishing pieces that best suit their unique needs and style.
  • This position will work cooperatively with management and designers.


  • Meet and greet our Guests entering the showroom.
  • Enhance the customer shopping experience by providing an exciting and memorable Guest service interaction.
  • Ensuring customer satisfaction before and after the sale
  • Assist Guests with financing product selection, delivery and provides excellent follow up after delivery to ensure ultimate Guest satisfaction.
  • Follow up with factory and designers to be always aware of the progress of each operation.
  • Utilizes an organized approach to tracking Guest leads and regularly reconnects with Guests and leads regarding upcoming promotions and sales.
  • Listening to Customers needs and steering them towards the right products.
  • Assist in handling Customer issues and/or complaints.
  • Provide appropriate solutions and alternatives to the Customer to achieve a satisfaction experience.
  • Escalate unresolved issues to store manager.
  • Assist with maintenance of the overall visual appearance of store.
  • Accurately complete order information, collect deposits and fees, keep orderly Customer records and research Customer payments and deliveries.
  • Responsible to accurately complete the daily on-point log and to open/close the store.
  • Proficient in the use of Microsoft office including word, excel, outlook and power point.
  • Meet or exceed established goals as set by management team.
  • Assist the designer in designing and creating comfortable and functional environments that represent a client’s life style and budget.
  • Provide the highest level of customer service.
  • Ensure that each “IFI” Customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process.
  • Provide store support to incoming phone calls and e-mails.
  • Consistently schedule deliveries.
  • Maintain knowledge of company standards, product knowledge and internal process and system.
  • Be passionate to open new channels for sales and create your customer base via methods that include cold-calling, prospecting and in-store networking.
Job Requirements
  • Bachelor degree in any field
  • Experience : 1-3 years of sales experience (furniture sales experience is a plus)
  • Excellent communication skills
  • Excellent English language written and verbal
  • Efficiency in multi tasking.
  • Strong Customer focus.
  • Motivated, hardworking and high standard of honesty and integrity
  • Coachable and self-directed learner who is always willing to learn.
  • Available to attend a 4 weeks technical training at our factory to be aware of the whole production process and materials.
  • Working hours:
  1. Available to work mornings and evenings based on a shift system:
  2. From 9:30am – 4:00pm
  3. From 3:00pm – 10:30pm
  4. From Saturday to Thursday and Friday off every two weeks
  • Dress code: Semi formal with color code
  • Location: Midtown Mall, in front of Gate No. 4 AUC, South Investors, New Cairo
About this Company

We are a wood work factory since 2009 with a newly opening showroom and we aspire to create a solid customer foundation and a long-lasting customer relationship.

Industry: Furniture
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