Customer Service & Social Media Specialist

Semak - Cairo

115
Applicants for
1 open position
12
Seen
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time Work From Home
Salary:
Confidential, incentive
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
Gender:
Females Preferred
About the Job

Responsibilities:

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
Job Requirements

Requirements:

  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • good knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Tactful and Fast
  • Good knowledge of cosmetics products.
  • Very good for interacting with the social media.