IT Help Desk - HQ

Ceramica Cleopatra - Mohandessin, Giza

152
Applicants for
1 open position
20
Seen
4
Shortlisted
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Help desk agent (solve daily issues for normal users (Internet, network share, printers, scanners, office application…).
  • Diagnose hardware and software problems, and replace defective components.
  • Establish, build & maintain the company’s’ data networks (Computer Network, Telephone network, Security systems network (Access control, Surveillance systems…).
  • Install data network cables (computer, Telephone & Security networks).
  • Maintain an inventory of parts for emergency repairs.
  • Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
Job Requirements
  • Bachelor’s Degree.
  • 1 to 3 years of relevant work experience in the Information Technology area.
  • Proficiency in computer and printer hardware.
  • Ability to follow technical procedures accurately.
  • Ability to work under pressure and meet deadlines.
  • Ability to work as a member of a diverse team.
  • Ability to work within industrial facilities.
  • Strong interpersonal skills.
  • Willingness to adapt and innovate in all areas of technology
  • Technical reporting skills.
  • CCNA & MSCE is preferred.
About this Company

In the early 1980’s Egyptian Entrepreneur Mohamed Abou el Enein’s ambition was to produce world-class tiles in Egypt. In spite of overwhelming challenges he launched the Cleopatra Group with its flagship company, Ceramica Cleopatra in 1983. CCG soon became a world leader in... (More)

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