Customer Fulfillment Executive

Masria Card - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
3 to 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

About the Job:

  • We are seeking an ambitious, dynamic and professional Person who is interested in joining an enterprise and unique field as a “Customer Fulfillment Executive”.
  • He/She will reports to the Customer Fulfillment Manager and is primarily responsible for ensuring total customer satisfaction by overseeing the order processing and fulfillment processes.
  • Essentially making sure the customer gets what they order in time and receives products or services in a satisfied conditions. 3-6 years’ experience working in ICT, Telecommunication, Banking shipping or relevant sectors in similar position.

Job Description:

  • Scheduling and overseeing wrapping processes, liaising with sales department, ensuring finished product quality & Technical aspects, handling supply chain and related documentation.
  • Follow up with finance department and the customer the invoicing and collection phases
  • Manages the order fulfillment process including order entry, administration, and shipping.
  • Ensure quality wrapping/labeling (correct dates, lot codes, neat labeling), and to optimize inventory readiness and order fulfillment to ensure maximum sales can be realized.
  • Work with his/her peers in a constructive and productive manner as an effective link between related departments to insure client’s satisfaction.
  • Contribute to production and other related departments meetings periodically to get any new update especially from sales team.
  • Responsible for working closely with the assigned Order Desk to ensure orders are fulfilled properly and that shipping is correctly arranged.
Job Requirements
  • BSc. of computer science or relevant
  • Business Administration with B2B Customer Service experience at the required fields
  • ICT – Telecommunication – Banking – Shipping is a highly targeted working field experience
  • Cairo resident (preferred areas near to New Cairo)
  • 3-6 years of experience in a similar role
  • Gender: any
  • A team player who is energetic and supportive
  • Excellent analytical, decision making and problem solving
  • Having the knack of dealing with people professionally
  • Strong communication, negotiation and interpersonal skills
  • Excellent interpersonal skills, team-oriented, and a positive attitude
  • Fluent in English
  • MS office professional user
About this Company

Masria is the region’s leading smart card solutions provider. Our regional presence encompasses 33 countries across 3 continents, building on more than 30 years of experience in this ever changing industry.

Masria has always succeeded in introducing to the Middle... (More)

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