Aviation Training & QA Supervisor
Tourto -
Maadi, CairoPosted 5 years ago71Applicants for1 open position
- 64Viewed
- 10In Consideration
- 50Not Selected
Job Details
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Job Description
- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.
- Draw an overall or individualized training and development plan that addresses needs and expectations.
- Develop training programs and sessions for all levels (beginner, intermediate and advanced).
- Prepare training materials, product knowledge, operation manuals, and operational processes.
- Conduct effective induction and orientation sessions.
- Manage the training budget.
- Resolve any specific problems and tailor training programs as necessary.
- Maintain a keen understanding of training trends, developments, and best practices.
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior.
- Monitor and evaluate the training program’s effectiveness, success and ROI periodically and report on them.
- Understand customer needs and requirements to develop effective quality control processes.
- Follow-up on the process and quality improvement as well as training updates.
- Develop QA scorecard sheet.
- Liaise with the other department to ensure smooth performance.
- Prepare weekly, monthly and quarterly reviews.
- Ensure the accuracy of information and quality of delivery by monitoring telephone calls; recommending improvements.
- Oversee all product development procedures to identify deviations from quality standards.
Job Requirements
- Minimum 5+ years in the travel industry.
- 2+ years of training and or quality auditing in tourism.
- Bachelor degree in Education, Training, HR or related field.
- Knowledge of Tourism Terminologies.
- Solid knowledge of Aviation & hotel industry.
- Experience in Call Center & Online travel Industry.
- Solid experience in package creation – tour operator experience.
- Solid knowledge of escalation process.
- Knowledge of Call center terminologies.
- Knowledge of Tourism Terminologies.
- Strong knowledge of training methodologies.
- Fluent in English is a must.
- Maximum age 37.
