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Job Description
- Executes all activities related to customer satisfaction according to management’s plan and system.
- Performs all post sales follow up calls.
- Performs all pre-service and post service follow up calls.
- Performs all service reminder calls for each service timing.
- Answers all incoming customers phone calls according to company standard
- Answers all calls and receives all customer complaints.
- Analyzes customer complaints.
- Determines the department or individual or even technical problem for the complaint.
- Determines the department or individual for handling the complaint & Closes the complaint.
- Handles and solves complaints if within the authority of CR.
- Monitors all customer complaints derived from Parts, Accessories, Service or any other department
- Contacts and builds relations with current and new customers.
- Updates customer’s data and scheduling it.
- Performs a survey concerning parts and accessories prices and report to Customer Service Manager.
- Ensures customer satisfaction regarding all aspects; treatment, lounge cleanliness, buffet services …etc.
- Upraises all technical reports to the Customer Service Manager & Service Center Manager.
- Monitors a daily & Weekly & monthly reports of all complaints – even solved ones – to Customer Service Manager & Service Center Manager.
- Follow up with all of our main service centers & authorized service centers to collect customer data who interacted with them
- Make a Daily & weekly & monthly reports of all interaction with all of our service centers
- Work on solving all incoming customers’ complaints from the authorized service centers and main branches.
Job Requirements
- High graduate certificate
- Fluent English
- Good knowledge of computer operations.
- Presentable & Hard Worker
- Ability to negotiate
- Ability to follow-up and update
- Ability of problem solution
- Ability to pick all details
- Ability of conclusion
- Accuracy
- Good background about automotive products
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