Customer Relation Executive

National Motors - Nasr City, Cairo

72
Applicants for
1 open position
9
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, Medical & Social Insurance, Bonus every 6 months
Languages:
English
Vacancies:
1 open position
About the Job
  • Executes all activities related to customer satisfaction according to management’s plan and system.
  • Performs all post sales follow up calls.
  • Performs all pre-service and post service follow up calls.
  • Performs all service reminder calls for each service timing.
  • Answers all incoming customers phone calls according to company standard
  • Answers all calls and receives all customer complaints.
  • Analyzes customer complaints.
  • Determines the department or individual or even technical problem for the complaint.
  • Determines the department or individual for handling the complaint & Closes the complaint.
  • Handles and solves complaints if within the authority of CR.
  • Monitors all customer complaints derived from Parts, Accessories, Service or any other department
  • Contacts and builds relations with current and new customers.
  • Updates customer’s data and scheduling it.
  • Performs a survey concerning parts and accessories prices and report to Customer Service Manager.
  • Ensures customer satisfaction regarding all aspects; treatment, lounge cleanliness, buffet services …etc.
  • Upraises all technical reports to the Customer Service Manager & Service Center Manager.
  • Monitors a daily & Weekly & monthly reports of all complaints – even solved ones – to Customer Service Manager & Service Center Manager.
  • Follow up with all of our main service centers & authorized service centers to collect customer data who interacted with them
  • Make a Daily & weekly & monthly reports of all interaction with all of our service centers
  • Work on solving all incoming customers’ complaints from the authorized service centers and main branches.
Job Requirements
  • High graduate certificate
  • Fluent English
  • Good knowledge of computer operations.
  • Presentable & Hard Worker
  • Ability to negotiate
  • Ability to follow-up and update
  • Ability of problem solution
  • Ability to pick all details
  • Ability of conclusion
  • Accuracy
  • Good background about automotive products
About this Company

Mission
National Motors will position itself as a modern leading company not only in Egypt but in north Africa and Middle East as well . It will ensure its customer, shareholders and business partners loyalty, satisfaction and passion through continuous improvement... (More)

Industry: Automotive
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